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My Interview with David Brendan on the future of CRM

Submitted by on December 25, 2010 – 11:06 amNo Comment

This is an interview that Brendan Read had with me two weeks ago on ‘CRM focus from Savings to Growth…’
This was published online at TMCnet.com.
The focus here is where CRM is headed and how Social Media andSocial CRM play into it. You wil also see my views on mobility, CRM strategies, and trends that we see happening, and how Cognizant, where I work is addressing the needs.

David Brendan is a Sr Contributing Editor on TMC net.


I am happy to see that this had a very good response and I thank my friends, readers and supportes who responded to me after reading this interview.

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